At Sista Teas, we take pride in hand-blending our teas in small batches to ensure that we can fulfill current demand. As we hand-blend our teas in small batches based on pre-orders to meet demand, our specialty blends are personal and distinctive. As a result, we do not provide refunds or exchanges on any of the tea that we sell, including those in Tea of the Month subscription box. However, if you receive a monthly tea box shipment that doesn't meet your expectations, we encourage you to share your feedback with us at info@sistateas.com so that we can continue to improve our product. Additionally, we ask that you pass the tea along to another tea lover who may enjoy it. If you wish to cancel your recurring plan, simply click on the cancellation link provided to you.